Get in Touch

We're here to guide your wellness journey.

Whether you have questions about our formulas, need help understanding your hair quiz results, or want support with an order — our team of wellness experts is ready to help.

Mon–Fri 9:00 AM – 6:00 PM EST Sat 10:00 AM – 4:00 PM EST

Email Support

For ingredient questions, formula advice, and order issues. We aim to respond within 24 hours on business days.

support@nutraify.com

WhatsApp Chat

Real-time chat with our wellness team. Best for quick questions about which formula is right for you.

Message us on WhatsApp

Order Tracking

Quickly check the status and location of your shipment using your order number and email address.

Track My Shipment

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Email response
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Satisfaction
guarantee window

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transactions

Consultation Hours

Monday – Friday 9:00 AM – 6:00 PM EST

Saturday 10:00 AM – 4:00 PM EST

Sunday Closed

Common questions — click to expand.

Most orders ship within 1–2 business days and arrive within 3–7 business days depending on your location. Expedited shipping options are available at checkout.

Contact us as soon as possible after placing your order — if it hasn't shipped yet, we can usually update or cancel it. Once shipped, our Refund & Returns Policy covers your options.

We offer a satisfaction guarantee window. See our full Refund & Returns Policy for details on eligibility and the return process.

Nutrafol is formulated to complement most wellness routines. However, we always recommend consulting your physician if you take prescription medications or have a health condition.

Shipping options and thresholds are shown at checkout based on your order and location.

Your order confirmation email contains your order number. You can also find it in My Account → Orders. Use it along with your email to track your shipment.

Contact our support team within the satisfaction guarantee window. We'll guide you through the process and ensure a smooth resolution.

Absolutely. All transactions are processed over SSL-encrypted connections. We never store raw card data — payments are handled by PCI-compliant processors.

Send Us a Message

Our wellness team typically responds within 24 hours on business days. For urgent order issues, WhatsApp is fastest.

Expert-Backed Support

Real support from a team that knows the products.

When you contact Nutraify, you're not talking to a generic call center. Our support specialists know the Nutrafol lineup inside and out — so you get real answers, not scripted responses.

For clinical or medical questions about your specific situation, we always recommend speaking with your physician or dermatologist.

Find Your Formula First →